Purchasing Online

All orders are accepted subject to our standard Terms and Conditions.

(a) Despatch date

• Subject to stock, we aim to despatch

  • Pre-paid Orders (payment made online at the time of ordering):
     ~ same day  (if we receive the order by 12 midday on a UK working day)
     ~ next UK working day  (all other orders)

  • Orders on Account:
     ~ same day  (if we accept the order by 12 midday on a UK working day)
     ~ next UK working day (all other accepted orders)​

  • Orders against a Pro-Forma Invoice:​
     ~ the UK working day after our receipt of cleared payment

• We will advise you by email when your purchase is being despatched.

• If an item is out of stock, we will advise you by email of the estimated despatch date. If you wish to amend or cancel your order as a result, please phone us on +44 (0)1202 657814 

• ​If only part of your order is in stock, we will normally despatch the in-stock items and advise you of the expected despatch date for the remainder (you will not be charged any additional delivery costs). In some circumstances, we may however need to contact you first.

• For products which are available-to-order, the estimated lead-time is shown on that product's page. ​

 

(b) Delivery Method

Orders are normally delivered using the following methods:

• UK (Mainland excl. Scottish Highlands):

 ~ Up to 1 kg:  1st Class Mail  (also for Publications products up to 2 kg)
 ~ Over  1 kg:​   Priority courier (next working day delivery)

• ​Europe:

 ~ Up to 1 kg:  Air Mail
 ~ Over  1 kg:​  International Economy (road) courier

For delivery purposes, "Europe" means:
~ all EU Member states except Cyprus and Malta
~ plus Albania, Andorra, Belarus, Bosnia, Macedonia, Monaco, Norway, Serbia, Switzerland, Turkey and Ukraine.​​

• Rest of the World:

 ~ Up to 1 kg:  Air Mail
 ~ Over  1 kg:​  International Priority (air) courier
 

• UK (Remote Areas):

	Products	Remote Areas		Total weight	Delivery method
	All products except Publications	All	} }	Up to 1 kg Over  1 kg	1st Class Mail Please contact us to discuss the available options
	Publications products	Scottish Highlands* Scottish Islands** Northern Ireland Isle of Man Channel Islands***	}   } } } }	Up to 20 kg Over 20 kg	1st Class Mail Please contact us to discuss the available options
		Isle of Wight Scilly Isles	} }	Up to 10 kg Over 10 kg	1st Class Mail Priority Courier (usually next working day)

* Postcodes AB31-38; AB41-45; AB51-56; FK19-21; IV1-28; IV30-32; IV36; IV40; IV52-54; IV63; KW1-3; KW5-17; KA27-28; PA20-38; PH1; PH5-10; PH15-26; PH30-41; PH49-50;

** Postcodes HS1-9; IV41-49; IV51; IV55-56; PA41-49; PA60-78; PH42-44; ZE1-3

*** For deliveries to the Channel Islands, when you reach the Checkout please select the delivery country "United Kingdom Channel Islands" so that any VAT will be automatically removed

 

(c) Payment

• We accept payment via SagePay using Visa, Mastercard or PayPal.

Sage Pay is Europe's leading independent payment-service-provider. It is part of The Sage Group (a FTSE 1000 listed global accounting software company), processes over 4 billion payments a year, and is used by over 50,000 businesses across Europe. All transactions are securely encrypted, and processed through their powerful fraud prevention tools to check if your card details have previously been compromised somewhere else online and to prevent the illegal use of a card by an unauthorised person.

Both SagePay and ourselves fully comply with the PCI DSS (Payment Card Industry Data Security Standards) and are independently audited. Your card details are processed through SagePay and are not stored by us.

• Our website is secure, and carries an SSL Certificate with Extended Validation. We have been independently verified to the industry's highest standards by Thawte, a leading global Certification Authority providing world-class security to customers in 190 countries. All online orders are processed through our secure servers using up to 256 Bit Encryption.

• If you are a business customer, we can also offer the options of:

• payment against a Pro-Forma Invoice

• payment on-account, if we have previously agreed credit terms with you. [To apply for a Customer Account with us, please click here . When you place an order for which you wish to pay on-account, we will advise you by email when your order has been accepted.]
   

(d) VAT

• Goods delivered within the UK

All the products for which we offer online purchasing on this website are despatched from the UK, and are subject to VAT unless exempted by UK VAT regulations.

If your invoicing address is outside the UK, and you give us a delivery address within the UK, then VAT will be applied to your order. (However, if the ultimate destination of the goods is outside the UK, and the UK delivery address is that of an international forwarding agent, your forwarding agent will be able to reclaim the VAT on your behalf against the appropriate Customs documentation).

If delivery is to the UK Channel Islands, when you reach the Checkout please select the delivery country "United Kingdom Channel Islands" so that our system will automatically remove any VAT.

• Goods delivered elsewhere within the European Union

During the Checkout process, if you specify a delivery address which is outside the UK but within the EU VAT Territory, you will be prompted for your VAT number. After entering your VAT number, click the "Update" button to remove the VAT from your order. (If you are not registered for VAT in the delivery country, insert a single 0 (zero) character in the VAT number field, and then click "Update").

For deliveries to areas which are part of the EU but are outside the EU VAT Territory (eg Canary Islands, Faroe Isles etc), please select the appropriate destination country, insert a 0 (zero) character in the VAT number box, and then click "Update".

• Goods delivered outside the European Union

No VAT is applied under current UK VAT regulations.

 

(e) Cancellations and Returns

If you wish to cancel an order or return an item, please contact us as soon as possible. Cancellation can only be made with our written agreement, and subject to the terms of Clause 12 of our Terms and Conditions.

Please check the contents of your delivery carefully. Any damage, shortage or error must be advised to us in writing within 3 days of delivery. We will then contact you to resolve the problem.

If we delivered the item in error, or if the item is damaged or defective, we will pay the carriage costs of returning and replacing it.

 

(f) Export restrictions / Import requirements

All the products for which we offer online purchasing on this website:

• are despatched from the UK
• have no unusually onerous packaging/protection requirements (eg none of them is categorised by courier companies as "Dangerous Goods")
• are not currently subject to product-specific  global export restrictions by the UK Government
• could be subject to country-specific export restrictions that the UK Government may impose from time to time. (If we receive a purchase order to which we are aware that any such restrictions might apply, we will immediately contact you).

Please note that:

• any Import/Customs duties or taxes etc in the destination country are your responsibility; our delivery charges include arranging UK Customs export clearance and delivery by courier to the specified address, but any duties/taxes in the import country (and any resultant delays etc) are the buyer's responsibility
• it is your responsibility to ensure that any import requirements in the destination country are adherred to and, when necessary, are advised to us prior to despatch. We will not be liable for any costs or losses incurred as a result of our failure to comply with any such requirements that have not been advised to us and agreed in advance.